Families First In Cardiff

Posted on:   Posted by:

Families First in Cardiff Logo for our listing

Families First In Cardiff

Families First brings together different organisations to assist families that need some extra help or support, particularly if you are on a low-income. They can provide you with the right help at the right time.

They aim to:

  • Help people to get jobs and do well once employed
  • Help families achieve their potential
  • Ensure you are healthy, safe and enjoy wellbeing
  • Help your family to be confident, nurturing and resilient

It works in six over-lapping areas:

  1. Child and Youth Engagement
  2. Disability Focus
  3. Early Years
  4. Emotional & Mental Health and Wellbeing (CADARN)
  5. Healthy Lifestyles
  6. Sustainable Employment

In Cardiff this is overseen by the Cardiff Partnership.

Also see the Cardiff Team Around the Family (CTAF), which aims to work with families to help you identify your strengths and needs and make your own family plans to guide them towards your goals.

Families First Freephone – 0808 800 0038

The Families First Freephone service provides an access point to the Families First programme in Cardiff for families and professionals:

  • You can phone this number if you or your family would like to know more about Families First services. Someone will be able to come and see you to talk you through what services there are and to support you to access them.
  • You can phone this number if you are a professional and would like more information about Families First in Cardiff or would like someone to visit a family you are working with to discuss the services they could access

For more info on the helpline, check this article out – Families First Freephone Helpline

Families First Freephone Helpline


For more information about services in this package, please contact: connect8-25@cardiff.gov.uk


  • Basement @53Llamau – Housing advice and assessment for 16-20 year olds along with family mediation and welfare rights advice. Mediation Service will also work with 14 / 15 year olds and their families. Project works in close partnership with Children’s Services 14+ team and CCC’s youth Housing Gateway
  • Bespoke Education Provision – Cardiff and Vale College – Providing bespoke support and re-engagement opportunities to vulnerable young learners in the community and at Cardiff and Vale College. With additional support provide by mentors
  • EU Roma Bilingual Support – Cardiff Council EMTAS (Ethnic Minority and Traveller Achievement Service) – Support for families in primary and secondary schools to create a link between services and the EU Roma community
  • FairbridgePrince’s Trust – Working with 16-25 year olds who are not in education, employment or training. Aimed at the most disengaged young people who are far away from reach their potential. Includes courses in adventurous activities and developing personal and social skills
  • Families Learning Together – Cardiff & Vale College – Support for families with home languages other than English or Welsh to engage in their children’s education – focus on improving literacy, numeracy and language skills
  • Family Partnership – Cardiff Council Education Service – Formally known as Fast Track and Teulu, they provide an integrated response to vulnerable families where there are children between the ages of 9 and 14 years with unmet complex educational, medical, social needs, through a flexible, bespoke family focused programme

Celebrating Success: Family Partnership

  • Get Into Programme – Prince’s Trust – A programme run with employers to support young people into jobs, training and skills and experience to enable them to move into a sustainable job.
  • Parenting 825 Cardiff East – Action for Children – Parenting Support Services for young people and their parents provided in East and North Cardiff, using early preventative programmes within the family home and within Community Group Settings, also supporting young people 1 to 1 and in group sessions within schools
  • Parenting 825 Cardiff WestBarnardo’s – Support for young people and parents. Delivery of evidence based parenting programmes in the West of Cardiff using both 1 -1 and group based interventions together with drop-in sessions in schools
  • Post 16 Learning Coaches – Careers Wales & Cardiff Youth Service – Providing 1 to 1 intensive support to young people 16-19. Specific support focuses on supporting young people into Education, Employment and/or Training

Meet SSYF: Young Parent Service In Cardiff

Celebrating Success: Barnardo’s Support Service for Young Families

  • Volunteer mentoring training – Cardiff and Vale College – Seeking volunteer mentors to support vulnerable young people in their studies. Accredited Training Provided
  • Youth Mentoring Programme – Cardiff Youth Service – Providing 1 to 1 intensive support to young people years 7-11. Specific support focuses on increasing attainment and attendance of those young people at risk of disengagement. Work is also undertaken with those young people not attending school to assist with re – entering the school system


For more information about services in this package, please contact: CDT@actionforchildren.org.uk


  • Barnardo’s – Support for young people and parents via a drop in service, key worker support, mentoring and advocacy
  • Diverse Cymru – A multi-agency advocacy service which promotes welfare benefits, direct payments and awareness raising/training
  • SNAP Cymru – Direct work with families with children under 5 and over 16 to provide information and advice regarding welfare benefits and direct payments


For more information about services in this package, please contact – sarah.puntoni@wales.nhs.uk


  • 1-1 support and group work (Early years family support) – Action for Children – 1-1 support and group work, including for children with emerging disability
  • 1-1 support work (Nursery Nurse behaviour support) – Cardiff and Vale UHB, Health Visiting – 1-1 support work with families on childhood behaviour
  • Adult Child Interaction – Cardiff and Vale UHB, Speech and Language Therapy – Train parents and staff in how to help children communicate
  • Child parent relationship therapy (CPRT) – Tros Gynnal Plant – Small groups and 1-1 support for improving relationships between parents and their children
  • Domestic violence, health visitor liaison and pregnant women’s IDSVA – Safer Wales – Domestic violence, health visitor liaison and pregnant women’s Independent Domestic and Sexual Violence Advocate (IDSVA)
  • Domestic violence, specialist children’s IDVA – Safe As – Specialist children’s Independent Domestic Violence Advocate (IDVA)

Meet Safe AS: Domestic Abuse Support For Young People In Cardiff

  • Enhanced Health Visitor developmental assessment training – Cardiff and Vale UHB, Health Visiting – SOGS (Schedule of Growing Skills) training for Health Visitors
  • Enhanced support for maternal mental health – Cardiff and Vale UHB, Maternity – Health professional with additional expertise in maternal mental health
  • Families and schools together (FAST) – Barnardo’s – Evidence-based early intervention programme delivered in schools that strengthens the links between parents/children/schools and communities
  • Food and nutrition skills training for frontline staff – Cardiff and Vale UHB, Dietetics – Food and nutrition skills training for childcare and other frontline staff
  • Learning Language and Loving It training – Cardiff and Vale UHB, Speech and Language Therapy – Teacher education, with an emphasis on promoting children’s social, language and literacy skills from a developmental perspective
  • Motivational interviewing training for frontline staff – Viv Mumby Training – Motivational interviewing training to help frontline staff support families in changing behaviours
  • Parenting classes, Incredible Years etc. – Action for Children – Parenting programmes including Incredible Years and Bumps to Babes
  • ‘Stay and Play’ and childminding – Barnardo’s – Provide ‘Stay and play’ and high quality childminding

Meet SSYF: Young Parent Service In Cardiff

Celebrating Success: Barnardo’s Support Service for Young Families

  • Welsh language support for parents and families in Cardiff – Mudiad Meithrin and Menter Caerdydd – Stimulating physical and positive activities for children and families through the medium of Welsh


Review: Cadarn – Emotional & Mental Health Services

For more information about services in this package, please contact: Cymru@Barnardos.org.uk

As of the 1st August 2016 the following CADARN Services – Child & Family Bereavement Service, Transitions 16-25, Bounce Back and Free2Be will be relocating to the following address.

Ely Family Centre, 87a Grand Avenue, Ely, Cardiff CF5 4LE 

029 20577074

The Child and Family Bereavement Service telephone advice line will have a call divert until 1st September followed by three months of an automated message with the new contact details.


  • 2TALK2 – Action for Children – Individual and 1-1 counselling to young people accessing Careers Wales services to support them into education, training or employment
  • Free 2 Bee – Barnardo’s – Offers children and young people aged 7-16 years, who are asylum seekers or refugees an opportunity to explore their identity and develop a coherent life story through the use of creative media, music, art and drama.
  • Bounce Back – Barnardo’s – Structured, time limited psycho social and emotional intervention for year 10 and 11 pupils at risk of becoming ‘Not in Education, Employment or Training’

Meet Cardiff Against Bullying

  • Cardiff Against Bullying – Cardiff Council Education Service – Preventative, reparative and reactive anti-bullying programmes. Cardiff anti-bullying strategy implementation
  • Learning Together (Formerly Family SEAL) – Cardiff Council Education Service – Enhances families’ achievement and engagement with education and learning through a family course and support into the social and emotional aspects of learning
  • Gofal I Chi – Action for Children – Individual and group support to young carers to enable them to better understand and manage their caring role both in practical and emotional terms

Meet Gofal I Chi: Young Carers Project In Cardiff

  • I Can Do It – Cardiff Council Education Service – A programme to promote resilience and build positive relationships between a young person, peers and their family
  • Pyramid Clubs – Cardiff Council Education Service – Improve learning and wellbeing of quiet, withdrawn, less confident children aged 7-14, as well as reducing the risk of developing poor mental health in the future
  • School Exclusion Family Support Project – SNAP Cymru – Support families’ emotional wellbeing and promote engagement with the local authority, schools and relevant agencies
  • Transition Support – Cardiff Council Education Service – Primary to secondary school transition intervention for vulnerable young people in specialist BESD provision (Behavioural, Emotional and Social Difficulties) and their families
  • Transitions 16-25 – Barnardo’s – A ‘one stop shop’ for young people and families in managing the transition from Child and Adult Mental Health Services to Adult Mental Health services


For more information about services in this package, please contact: sarah.puntoni@wales.nhs.uk


  • ASSIST – Public Health Wales (Health Improvement Team) – Reduce smoking amongst young people through a school based programme that trains influential Year 8 pupils to work as ‘peer supporters’.

  • Summer play and respite scheme – Ty Gwyn Special School – A two-week play and respite scheme for children, young people with multiple and profound learning and physical disabilities.


For more information about services in this package, please contact: cardifffamiliesfirst@sova.org.uk


  • Intensive Mentoring – SOVA – 1-1 support to identify issues and needs and provide structured support to address these and build resilience.

Updated July 2017.

Families First Helpline: 0808 800 0038 // familiesfirst@cardiff.gov.uk

Families First In Cardiff: How’s It Going?

Have your say

Cyber Essentials Logo

Funding Partners

families first
cardiff partnership
promo cymru